- Aug 10, 2021
- Reaction score
- Surrey, UK
All they need to do is manage expectations and keep to previous promises. If you say you're going to provide an update next week, provide an update next week or tell me you can't and re-set the timeframe. Don't repeatedly tell me I'll get an update, provide nothing, wait to be chased by me and then say sorry but you have no info and no idea about when you'll be able to provide it. And if you told me several months ago my car would be delivered in July and haven't contacted me at all since then to give an update on that, expect me to be a little bit disappointed now it's August.When they get all the parts to complete and start shipping cars, they'll complete and start shipping cars. They'll let the people who's cars are complete know their cars are ready to be shipped. In the meantime, they're not communicating because there isn't anything solid or positive to communicate. As soon as there is, I expect we'll hear something. They're obviously being told things by their suppliers, that aren't happening as they were hoping. Passing that on to us through unfulfilled promises is worse I think, than if they just keep silent while working through all the difficulties.
This is the way it is right now. We all know this. Either hunker down, be patient until it gets sorted out, or save yourself the horror of it all, and cancel and go somewhere else. If you've already placed an order, contact Lotus and politely request to cancel due to the situation. I say POLITELY because I know from personal experience how employees react in giving concessions to customers who are nice and ask politely, versus those who rant and rave and use abusive language. You're far more likely to get your order cancelled by being polite and considerate (even if you don't feel that way) than by being hostile and abusive.
I would also like to respectively request that those of us in for the duration, not engage in the abusive rhetoric towards Lotus, its employees or management that I'm seeing in here. It's unnecessary and counter-productive. Let's keep the forum classy. It's currently THE premier forum for the Emira, and it would be nice if we could keep it that way.
The majority of us have been extremely patient and are well aware of some of the challenges going on in the world. We're sympathetic to Lotus and eager to get what we fully expect will be a brilliant car. But we're getting increasingly frustrated with being treated like Lotus don't care about us. There are dozens of people at Lotus who have jobs responsible for comms, PR, marketing and customer care and yet nothing seems to be happening.
Yes we can cancel. We can also express our frustration and highlight where we think Lotus are falling short. OK, so a lot of it is the same frustrations and causes of frustration we've seen for months, so some of the comments sound like a broken record. The point is, Lotus said they were going to get better and it appears nothing has improved.