Anyone received their 30 day notification yet?

TomE

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When they get all the parts to complete and start shipping cars, they'll complete and start shipping cars. They'll let the people who's cars are complete know their cars are ready to be shipped. In the meantime, they're not communicating because there isn't anything solid or positive to communicate. As soon as there is, I expect we'll hear something. They're obviously being told things by their suppliers, that aren't happening as they were hoping. Passing that on to us through unfulfilled promises is worse I think, than if they just keep silent while working through all the difficulties.

This is the way it is right now. We all know this. Either hunker down, be patient until it gets sorted out, or save yourself the horror of it all, and cancel and go somewhere else. If you've already placed an order, contact Lotus and politely request to cancel due to the situation. I say POLITELY because I know from personal experience how employees react in giving concessions to customers who are nice and ask politely, versus those who rant and rave and use abusive language. You're far more likely to get your order cancelled by being polite and considerate (even if you don't feel that way) than by being hostile and abusive.

I would also like to respectively request that those of us in for the duration, not engage in the abusive rhetoric towards Lotus, its employees or management that I'm seeing in here. It's unnecessary and counter-productive. Let's keep the forum classy. It's currently THE premier forum for the Emira, and it would be nice if we could keep it that way.

Thank you.
All they need to do is manage expectations and keep to previous promises. If you say you're going to provide an update next week, provide an update next week or tell me you can't and re-set the timeframe. Don't repeatedly tell me I'll get an update, provide nothing, wait to be chased by me and then say sorry but you have no info and no idea about when you'll be able to provide it. And if you told me several months ago my car would be delivered in July and haven't contacted me at all since then to give an update on that, expect me to be a little bit disappointed now it's August.

The majority of us have been extremely patient and are well aware of some of the challenges going on in the world. We're sympathetic to Lotus and eager to get what we fully expect will be a brilliant car. But we're getting increasingly frustrated with being treated like Lotus don't care about us. There are dozens of people at Lotus who have jobs responsible for comms, PR, marketing and customer care and yet nothing seems to be happening.

Yes we can cancel. We can also express our frustration and highlight where we think Lotus are falling short. OK, so a lot of it is the same frustrations and causes of frustration we've seen for months, so some of the comments sound like a broken record. The point is, Lotus said they were going to get better and it appears nothing has improved.
 

Mctaff

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All they need to do is manage expectations and keep to previous promises. If you say you're going to provide an update next week, provide an update next week or tell me you can't and re-set the timeframe. Don't repeatedly tell me I'll get an update, provide nothing, wait to be chased by me and then say sorry but you have no info and no idea about when you'll be able to provide it. And if you told me several months ago my car would be delivered in July and haven't contacted me at all since then to give an update on that, expect me to be a little bit disappointed now it's August.

The majority of us have been extremely patient and are well aware of some of the challenges going on in the world. We're sympathetic to Lotus and eager to get what we fully expect will be a brilliant car. But we're getting increasingly frustrated with being treated like Lotus don't care about us. There are dozens of people at Lotus who have jobs responsible for comms, PR, marketing and customer care and yet nothing seems to be happening.

Yes we can cancel. We can also express our frustration and highlight where we think Lotus are falling short. OK, so a lot of it is the same frustrations and causes of frustration we've seen for months, so some of the comments sound like a broken record. The point is, Lotus said they were going to get better and it appears nothing has improved.

Or we can make rude references.

‘‘Twas me milaud. I confess all.

Forgive me, it’s Friday a week before my 50th. My birthday present has cost 5k so far and I’ve no damn idea where it is, when it might arrive and my cork has finally popped!

Think I need a glass of something to calm the nerves….
 

Scruff111S

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All they need to do is manage expectations and keep to previous promises. If you say you're going to provide an update next week, provide an update next week or tell me you can't and re-set the timeframe. Don't repeatedly tell me I'll get an update, provide nothing, wait to be chased by me and then say sorry but you have no info and no idea about when you'll be able to provide it. And if you told me several months ago my car would be delivered in July and haven't contacted me at all since then to give an update on that, expect me to be a little bit disappointed now it's August.

The majority of us have been extremely patient and are well aware of some of the challenges going on in the world. We're sympathetic to Lotus and eager to get what we fully expect will be a brilliant car. But we're getting increasingly frustrated with being treated like Lotus don't care about us. There are dozens of people at Lotus who have jobs responsible for comms, PR, marketing and customer care and yet nothing seems to be happening.

Yes we can cancel. We can also express our frustration and highlight where we think Lotus are falling short. OK, so a lot of it is the same frustrations and causes of frustration we've seen for months, so some of the comments sound like a broken record. The point is, Lotus said they were going to get better and it appears nothing has improved.
Well said, i think i can say your feelings are shared with the rest of us deposit holders.
 

Pav

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‘‘Twas me milaud. I confess all.

Forgive me, it’s Friday a week before my 50th. My birthday present has cost 5k so far and I’ve no damn idea where it is, when it might arrive and my cork has finally popped!

Think I need a glass of something to calm the nerves….
Same here. I am mostly managing to laugh at myself for believing I would be safe to get the car by my late September birthday (was originally a July delivery).

But I think a bit of good old British moaning is more than acceptable on a forum about a sketchy British sports car company. Just keep it amusing!

1659725509509.jpeg
 

Scruff111S

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Elaborate please...
Yes, i was in Norfolk this week and last week. On talking to my many customers, telling them i have an Emira on order, they said are you sure, do you really want to have any dealings with them. According to them, they have an history of saying they will do things and promising the earth and not, sorry about the pun, delivering. From what i have heard, the locals wouldn't touch them with a barge poll. I dont know about you guys, but it sure gave something to think about.
 

Leonard

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So I have just emailed CS , saying I am looking forward to getting the car and understand the issues but that comms have been very poor . This is the gist of the reply

''We are working on sending out communication. This will be sent out shortly once the communication has been approved by the relevant teams. With the ever-changing aspects of production and supply, factory have been working hard to review all Emira orders so that we can provide accurate delivery estimations with this communication that is due to be sent. We were initially planning on sending out this communication shortly after Matt Windle's video update was released, however it needed to be reviewed, which prevented us from releasing it.

I sincerely apologise that there has been such a wait in us sending out this communication and the lack of information. I've sent your feedback on to senior management so that it can be taken into account and your opinion and other customers opinions are heard.

We are aiming for demonstrator vehicles to be at Lotus centres towards the end of this month'''

so no real additional info but lets hope they do take it on board , demos were planned to be next week or week after so looks like thats slipped as well
They have employed someone specifically as a senior Customer Experience head of department
I'm confused, who is in charge of relaying information?
 

Mistral

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When they get all the parts to complete and start shipping cars, they'll complete and start shipping cars. They'll let the people who's cars are complete know their cars are ready to be shipped. In the meantime, they're not communicating because there isn't anything solid or positive to communicate. As soon as there is, I expect we'll hear something. They're obviously being told things by their suppliers, that aren't happening as they were hoping. Passing that on to us through unfulfilled promises is worse I think, than if they just keep silent while working through all the difficulties.

This is the way it is right now. We all know this. Either hunker down, be patient until it gets sorted out, or save yourself the horror of it all, and cancel and go somewhere else. If you've already placed an order, contact Lotus and politely request to cancel due to the situation. I say POLITELY because I know from personal experience how employees react in giving concessions to customers who are nice and ask politely, versus those who rant and rave and use abusive language. You're far more likely to get your order cancelled by being polite and considerate (even if you don't feel that way) than by being hostile and abusive.

I would also like to respectively request that those of us in for the duration, not engage in the abusive rhetoric towards Lotus, its employees or management that I'm seeing in here. It's unnecessary and counter-productive. Let's keep the forum classy. It's currently THE premier forum for the Emira, and it would be nice if we could keep it that way.

Thank

When they get all the parts to complete and start shipping cars, they'll complete and start shipping cars. They'll let the people who's cars are complete know their cars are ready to be shipped. In the meantime, they're not communicating because there isn't anything solid or positive to communicate. As soon as there is, I expect we'll hear something. They're obviously being told things by their suppliers, that aren't happening as they were hoping. Passing that on to us through unfulfilled promises is worse I think, than if they just keep silent while working through all the difficulties.

This is the way it is right now. We all know this. Either hunker down, be patient until it gets sorted out, or save yourself the horror of it all, and cancel and go somewhere else. If you've already placed an order, contact Lotus and politely request to cancel due to the situation. I say POLITELY because I know from personal experience how employees react in giving concessions to customers who are nice and ask politely, versus those who rant and rave and use abusive language. You're far more likely to get your order cancelled by being polite and considerate (even if you don't feel that way) than by being hostile and abusive.

I would also like to respectively request that those of us in for the duration, not engage in the abusive rhetoric towards Lotus, its employees or management that I'm seeing in here. It's unnecessary and counter-productive. Let's keep the forum classy. It's currently THE premier forum for the Emira, and it would be nice if we could keep it that way.

Thank you.
Did not Nero fiddle whilst Rome burned?

There is a vast difference between criticism and abuse.

The culture of any company is set by it's senior management.

Lotus cannot help the delays. We understand that. They can, however, communicate with their clientele to set expectations, whatever the problems might be.
 

g_l9wco

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They have part-built some of cars in the first batch - I'd heard rumours of 25-30 about two weeks ago. They can't finish and deliver them until some ancillary parts are delivered - things like sun visors, tailpipe finishers and washer fluid caps.

If those shortage parts turn up then in theory they could complete those cars very quickly.

I don't know if they're still building incomplete cars with the parts they do have, to stockpile more of the 120 in batch one. I heard yesterday there was very little activity in the production hall and possibly a temporary shutdown. Lotus used to do a summer shutdown every year for two weeks, so may have gone ahead with that to get staff holidays out of the way before more parts turn up.

As we all keep saying, Lotus please just tell us what's going on.
I know someone who works on the V6 engines on production line in the factory.
He loosely keeps me up-to-date with certain things. Last week and this week has been the "two week summer shutdown" however some workers were offered double pay to stay in work to carry on certain production.
He's also sent me Pics of lines of nearly completed cars.
 

Leonard

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I know someone who works on the V6 engines on production line in the factory.
He loosely keeps me up-to-date with certain things. Last week and this week has been the "two week summer shutdown" however some workers were offered double pay to stay in work to carry on certain production.
He's also sent me Pics of lines of nearly completed cars.
Nearly.....



Soon......
 

emiraspain

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Yes, i was in Norfolk this week and last week. On talking to my many customers, telling them i have an Emira on order, they said are you sure, do you really want to have any dealings with them. According to them, they have an history of saying they will do things and promising the earth and not, sorry about the pun, delivering. From what i have heard, the locals wouldn't touch them with a barge poll. I dont know about you guys, but it sure gave something to think about.
If thats the only thing they told you negative re lotus, then I would not worry too much for various reasons, 1. you know its kind of true already as we are all here moaning for that very reason, nothing new there. 2. They have been making cars for more than half a century, although maybe not always here (I say here as I am here almost at hethel ! ;)) and if the locals only complaint is they make promises they dont keep, well, our country is run by people doing the same and has been since I was born, so thats small fry, dont worry!
 

AudR8

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Is Eagle 🦅 7 a Lotus employee 🤔🤨
Can someone please tell us when the Eagle 🦅 is landing or has it been lost in outer space 🪐 never to come home to Daddy 🚗 . Trouble is we’ve got to much time on our hands we’ve succumbed to typical British humour to help pass the time in the desert 🌵 of communication, as we should all be out riding for miles revving the …. Off our gorgeous Emiras and there all gonna look like brothers and sisters 👯‍♀️ On the road seen as Lotus didn’t give us enough colour choices & wheels 🛞 designs 😕
 
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kitkat

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Shouldn't that be Stuttgart syndrome?
Is Eagle 🦅 7 a Lotus employee 🤔🤨
Can someone please tell us when the Eagle 🦅 is landing or has it been lost in outer space 🪐 never to come home to Daddy 🚗 . Trouble is we’ve got to much time on our hands we resorted to usual British humour to help pass the time in the desert 🌵 of communication, as we should all be out riding for miles revving the …. Off our gorgeous Emiras and there all gonna look like brothers and sisters 👯‍♀️ On the road seen as Lotus didn’t give us enough colour choices & wheels 🛞 designs 😕

Now I wish I had stuttgart syndrome.
 

Scruff111S

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If thats the only thing they told you negative re lotus, then I would not worry too much for various reasons, 1. you know its kind of true already as we are all here moaning for that very reason, nothing new there. 2. They have been making cars for more than half a century, although maybe not always here (I say here as I am here almost at hethel ! ;)) and if the locals only complaint is they make promises they dont keep, well, our country is run by people doing the same and has been since I was born, so thats small fry, dont worry!
Yes mate, you have a point there. Not just Lotus, our politicians promise the earth and dont deliver, mainly at election time. Funny that.
 

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