Phoenyx Design warning

[Ryan_929]

Just want to give my personal experience although it may not be their normal practice. Long story short; ordered Catless mid pipe from phoenyx on April 21st w/ posted 5-7 business shipping. Fast forward to today, May 14th and still no mid pipe. I’ve been in communication with them requesting timelines and ultimately a refund with no success. They told me on multiple occasions starting May 7th “the order was already shipped and couldn’t be refunded”, however, a shipping label wasn’t created until several days later. It finally was received by UPS for shipment today. Definitely not the buying experience I was expecting and all over $399.99. I attached some screenshots of the time line so no one from Phoenyx can dispute this info.