Extended warranty for UK Emira owners from Oakmere Motor Group (Lotus Cheshire)

[SimonT]

I’ve had an email now saying they apologise for the delay, but said they will get it sorted ASAP

They've been telling me it would be September since July, then October and now 'your warranty runs out in January so it will be sorted by then'.

I'm wondering if it would be better to get them to pay for the service booked for December, £700, and buy a warranty myself. Will they honour their promise or are they delaying as they know Lotus will be gone in a few months in its present form?

 

[SimonT]

Exactly my thought, £5k limit is not sufficient enough for a big issue.

Many independent garages charge way less than £140 ph, obviously depends where you live but I use 2 local ones that charge £60ph and have used a specialist garage that works on high end stuff that charge £96 ph, all inclusive VAT.

20 hrs for engine out and back in I believe.

 

[Lots_Of_Trouble]

Many independent garages charge way less than £140 ph, obviously depends where you live but I use 2 local ones that charge £60ph and have used a specialist garage that works on high end stuff that charge £96 ph, all inclusive VAT.

20 hrs for engine out and back in I believe.

Good point but my thought was the cost of a new engine,surely more than £5k?

That was my concern

 

[MiamiBlue]

Good point but my thought was the cost of a new engine,surely more than £5k?

That was my concern

The Toyota engine is as bombproof as they come. Has there been even one documented failure or issue reported on here?
It's the electrics and the 'Lotus' parts that worry me. The engine will probably outlast the car, especially with the relatively low mileages they'll see compared to the usual application of the Engine in Toyota and Lexus cars.

 

[Lots_Of_Trouble]

The Toyota engine is as bombproof as they come. Has there been even one documented failure or issue reported on here?
It's the electrics and the 'Lotus' parts that worry me. The engine will probably outlast the car, especially with the relatively low mileages they'll see compared to the usual application of the Engine in Toyota and Lexus cars.

Another solid point

 

[SimonT]

I’ve had an email now saying they apologise for the delay, but said they will get it sorted ASAP

I've just been informed that they can't provide an extended warranty as 'Car Care Plan refuse to accept the documentation provided'. I can't provide an invoice for the car as I won it, proof of ownership, documents provided by the raffle company etc not good enough. I'm thinking Escalations is pulling a fast one. They've offered to pay for the service its booked in for in December, £650 v £900ish for the warranty.

 

[Orchardbike]

I've just been informed that they can't provide an extended warranty as 'Car Care Plan refuse to accept the documentation provided'. I can't provide an invoice for the car as I won it, proof of ownership, documents provided by the raffle company etc not good enough. I'm thinking Escalations is pulling a fast one. They've offered to pay for the service its booked in for in December, £650 v £900ish for the warranty.

Hmmm seems like they’re just using it as an excuse.

I’ve still heard nothing.

 

[SimonT]

I've contacted Car Care Plan direct and am waiting for a reply. I'm surprised they haven't got back to you as you can provide purchase details.

 

[Orchardbike]

I don’t know if they have even heard of me. All my discussions have been directly with Lotus and they’ve said they’ll sort it out for me.

 

[SimonT]

I don’t know if they have even heard of me. All my discussions have been directly with Lotus and they’ve said they’ll sort it out for me.

No, I meant Lotus CS.

 

[SimonT]

I've spoken to Vicky at Oakmere, very helpful, and she informed me that Car Care have only just informed dealers about the extended warranty available for existing owners, its been in the works for months but only last week were they informed.

Contact looks to be via the service department at the Lotus dealers.

Attached are the T & Cs for the Oakmere provided service plan. I've queried the cover of diagnostics as the policy appears to exclude that item, I'm awaiting further info.

Clearly not as comprehensive as the manufacturer warranty but better than nothing at this stage.

 

[SimonT]

1 hour of diagnostics connecting to a diagnostic machine is covered, if parts need dismantling then an arrangement with the provider must be made ie you have to pay towards.