No Courtesy Cars Any More For Warranty Repairs

[crashprash]

That seems a little odd.

I’ve had a courtesy car here in Adelaide every time I’ve dropped the Emira off for anything, whether warranty or routine service.

Usually get an Alfa of some kind.

I'm not sure what courtesy car they could even provide considering they're only a dealer for Lotus and KTM.

 

[SJM]

That seems a little odd.

I’ve had a courtesy car here in Adelaide every time I’ve dropped the Emira off for anything, whether warranty or routine service.

Usually get an Alfa of some kind.

My doors have been approved to be replaced by Zagame Adelaide. Hoping they supply a loaner when it's in the panel shop.
They did supply a Stelvio for a software update and other warranty work, although was told by Tech, the body shop handles everything.
Have you had any paint work on your Emira Steve?

 

[Steve24]

My doors have been approved to be replaced by Zagame Adelaide. Hoping they supply a loaner when it's in the panel shop.
They did supply a Stelvio for a software update and other warranty work, although was told by Tech, the body shop handles everything.
Have you had any paint work on your Emira Steve?

No paint issues, beyond my detailer saying the car desperately needs a full paint correction.

My car hasn’t been in to the dealer for more than two or three days for anything, so perhaps that may be why I’ve always had a loan car.

I imagine if a car is going to be with them for many days - even weeks - it might be a different story.
That said, I think the dealer should offer one for warranty work, within reason. I’d be amazed if the Emira is anyone in Oz’s only car so everyone would likely have their own daily car to drive while the Emira is in the shop.
I know myself I only ever drive the loan car from the dealer to home and back again. I’d rather drive my own daily car than a boring SUV.
Of course, if they provided something interesting as a loan car I’d happily drive it everywhere…

Let us know what happens with yours.

 

[Iluvitar]

I've had my Emira in for warranty work twice (at the dealer about a month each time) and never got a loaner. This seemed to be the status quo 1.5 years ago already.

 

[SJM]

No paint issues, beyond my detailer saying the car desperately needs a full paint correction.

My car hasn’t been in to the dealer for more than two or three days for anything, so perhaps that may be why I’ve always had a loan car.

I imagine if a car is going to be with them for many days - even weeks - it might be a different story.
That said, I think the dealer should offer one for warranty work, within reason. I’d be amazed if the Emira is anyone in Oz’s only car so everyone would likely have their own daily car to drive while the Emira is in the shop.
I know myself I only ever drive the loan car from the dealer to home and back again. I’d rather drive my own daily car than a boring SUV.
Of course, if they provided something interesting as a loan car I’d happily drive it everywhere…

Let us know what happens with yours.

Their communication skills are poor, as have to email if I want a progress report or information on the warranty work. They don’t return phone messages at all, so it might be a while.
If Zagame do organise a loan vehicle it will be welcomed even if it’s an SUV!

 

[John_Matrix]

UK dealer told me the recent ‘sale’ of Lotus- to ‘Lotus’ was effectively to reduce tariff cost to the US by making Lotus a UK brand. Confused me a bit as Emira was always ‘made’ in the UK.
If the US have stopped taking orders for new cars that’s very worrying.
In the UK dealers have been dumping the franchise with some speed. The longest serving Lotus dealer in the world currently doesn’t sell new Lotus cars. Hendy don’t sell new ones anymore either. This is not the behaviour of a brand that has a future.
The stories about lack of courtesy cars, refusing PPF replacement and the like all smacks of a brand about to flatline.
The Emira should be looking at a meaningful facelift by now. Instead it’s crickets.

 

[Steve24]

Their communication skills are poor, as have to email if I want a progress report or information on the warranty work. They don’t return phone messages at all, so it might be a while.
If Zagame do organise a loan vehicle it will be welcomed even if it’s an SUV!

I have to agree with most of that.

The number of times I’ve called (and of course it goes through to Melbourne) and then “I’ll leave a message and they’ll call you back ASAP” and it never happens is, frankly, pathetic.

They never, ever call you back. I always have to keep calling until by some miracle someone (probably accidentally) actually answers the phone…

And when they do, you do get decent service.
So I think it’s a failure of the process, or they just don’t care about Lotus customers.

The disappointing thing for me is that I dealt with the same company for ten years with an old Ferrari and the service was amazing.
They couldn’t have done more to make me feel welcome and special.

Luckily I like the Emira so much as a car I can live with the crappy service.

Maybe.

 

[geoffbland]

Luckily I like the Emira so much as a car I can live with the crappy service.

Geeley somehow are mystified by falling sales whilst getting truly awful reviews not for the cars but for appalling customer service - it's mad that they can't put the two together.

https://uk.trustpilot.com/review/www.lotuscars.com - some of these reviews are just mind-blowing!

 

[freefall_junkie]

Geeley somehow are mystified by falling sales whilst getting truly awful reviews not for the cars but for appalling customer service - it's mad that they can't put the two together.

https://uk.trustpilot.com/review/www.lotuscars.com - some of these reviews are just mind-blowing!

Absolutely, they are killing their own future sales with terrible customer service and repeated failures to get a grip on well known quality issues. It is baffling that the senior management at Geely and Lotus apparently just can't understand this simple truth. Perhaps the business is in so much trouble that no one cares anymore. Sure looks that way