My doors were replaced around a year or so ago under warranty, and now problem has reappeared albeit in a minor fashion so far on the replacement doors. Thankfully I've still got another year of warranty left for a second replacement set of doors!
Paint blistering issue update
- Thread starter seventen
- Start date
Pretty certain, that once the issue is reported they have to FIX it, so it reoccurring after the warranty ends will still mean they have to keep replacing the doors until they install ones that dont blister.
I'm not sure this is correct? Repairs under warranty don't extend the warranty period. The repair may come with it's own warranty but if not then you are left with the remainder of the warranty period. So then you are in the realms of "fit for purpose" and "reasonable quality" and the small claims court.
In theory, if you report the issue with one week left on the warranty and the issue gets fixed on the day the warranty expires and you accept the repairs. Then you are not covered by warranty the next day if the issue re-occurs. At least that's what I understood - "the law is an ass".
I'm not a lawyer so I'm just going off what I've read on the web. Please correct me if I am wrong (and I would very much like to be told I am wrong)?
I’m no lawyer either, but I thought that there was usually, most garages offer a warranty on the repair work itself. That may be 3 months, 6 months or a year, but usually there’s some warranty. But then Lotus…….
maybe
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True, but in this case, I beleive we can all show thats its an underlying manufacturing fault, that Lotus/their Supplier have not been able to fix and continue to KNOWINGLY use defective parts.. In that scenario, they are on the hook until the issue is properly resolved
- Jan 5, 2025
- 47
- 41
I had a V6 Emira on order, but when Lotus halted US production, I got my deposit back. The ongoing paint issue has my head overruling my heart because I'm not going to spend 6 figures on a car with just a 3 year warranty and take the risk that I'll have paint issues during and post the warranty period.
Mines now gone into Lotus Silverstone to have the driver's door replaced. I've been told it'll take 4 weeks to be completed.
As I mentioned previously no courtesy car provided is being provided by Lotus and they are not paying to replace the PPF.
There's a few other niggles to sort out on the car that Lotus Silverstone will look at first and then the car is having the door fitted and the respray in Beaconsfield - quite a way from Silverstone as a Lotus approved bodyshop.
Lotus Silverstone did send me to a website that checks all the details of previous work done to the cars, a list of software upgrades, any follow ups and a list of items for them to do. I've not seen anything like this before and this was quite useful, making sure nothing is missed.
I'll be ringing them up on Monday to double check all the detail anyway.
We'll see how this goes and I'll update here on the progress.
As I mentioned previously no courtesy car provided is being provided by Lotus and they are not paying to replace the PPF.
There's a few other niggles to sort out on the car that Lotus Silverstone will look at first and then the car is having the door fitted and the respray in Beaconsfield - quite a way from Silverstone as a Lotus approved bodyshop.
Lotus Silverstone did send me to a website that checks all the details of previous work done to the cars, a list of software upgrades, any follow ups and a list of items for them to do. I've not seen anything like this before and this was quite useful, making sure nothing is missed.
I'll be ringing them up on Monday to double check all the detail anyway.
We'll see how this goes and I'll update here on the progress.
Part of the wait - I believe they have to pull all the guts out of the old door to reinstall into the new door.
Not sure - I'll double check this when I speak to them on Monday. Maybe I got this wrong and that includes the wait time for the door - but we've already waited 2 months for that and I've been told the door is now in?
Would you like to share the URL of the website where details of the previous work done to Emira's is detailed, or is this just for your car?
I think the default is 4 weeks. A lot of others have said the same. I'm just amazed it would take that long. They dont need the car to paint the replacement door, so get that done, then fit the new door and blend in. At worst thats a week
It's just for my car. The website is called uk.planmyservice.com (breaking ICAN rules for URLs) and I guess it is something Lotus Silverstone have just started using as I've not seen this before. I assume it's somehow linked into all the details that they have on the car from previous services. As I say, I found it pretty useful so I could check they have all the details correct and have everything down that I wanted them to look at.
It could just be they are quoting that to manage expectations. Mine also went down the Silverstone / Beaconsfield pipeline (for more than just doors) and although the body shop were quite busy (including 3 other Emiras there when I dropped mine), they only had it for about 7 to 10 days IIRC.
May depend on who is doing the work. If the paint and PPF is outsourced, there will likely be wait time in between as the related parties struggle to coordinate their shop schedules.
Mine is due to go in soon I was originally told December. Timescale was 3weeks, 2 in paint and another week for updates and issues with the car.
My passenger door has got a lot worse over the past couple of weeks
You won't find a car that doesn't have one or more common issues that could be costly to repair when you lurk on the respective forum.
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