Good morning, I am writing to you to find out if you have had similar experiences and if you have suggestions on how to resolve the issue, I hope to reach a resolution in order to be able to help someone who may have the same problem.
Around mid-September I take the car in for assistance, I picked it up new in July, for various problems, nothing important but annoying, one of these is a metallic noise from the steering wheel/front axle which occasionally occurs at the end of the steering wheel travel while I maneuver, another is an abnormal noise from the power steering pump always at the end of its stroke.
After more than two months and after having also carried out official recalls (it seems to me to be brakes, airbag struts and various control units) they returned the car to me with the power steering pump changed, all the other problems/annoyances resolved and improved except..... the metallic noise at the end of the stroke while I maneuver as if there was something not fixed well, to this were added two more always from the front axle: when the car is hot a creaking noise when the wheels are turned and a sort of ugly and strong resonance that is always hot when maneuvering, for example when parking.
The workshop kept the car for three weeks to try to resolve these problems, they say they also changed the power steering oil, but they were unsuccessful, despite making the foreman hear the noises as soon as he arrived, despite sending him the videos showing the noises (attached below), despite having specifically told them that it makes them especially when it is hot (about after 100km on the motorway plus or minus), according to them they were unable to reproduce them and they returned it to me as it was...you understand that I have completely lost faith in them.
What do you think could be due to this?
Metallic noise at the bottom of the stroke, present at the beginning of the video, not at the end, is barely audible
https://photos.app.goo.gl/GX4Zf6A13tFdzqQM8
Creaking noise when turning the steering wheel, audible a lot from the footwell
https://photos.app.goo.gl/hvZQ3t9AAxQPtzmv7
Clear metallic noise at bottom stroke
https://photos.app.goo.gl/tDePJdZCxcbAw2FT9
Noise as of something not fixed well at the end of the stroke (I'm not turning with force, normal force)
https://photos.app.goo.gl/NqJFsW18N3ybesoS7
Last but not least you can barely see it but the one in the frame is the front rim that moves by turning the steering wheel, all three problems are present, in order in the video:
Thank you for your help!
Around mid-September I take the car in for assistance, I picked it up new in July, for various problems, nothing important but annoying, one of these is a metallic noise from the steering wheel/front axle which occasionally occurs at the end of the steering wheel travel while I maneuver, another is an abnormal noise from the power steering pump always at the end of its stroke.
After more than two months and after having also carried out official recalls (it seems to me to be brakes, airbag struts and various control units) they returned the car to me with the power steering pump changed, all the other problems/annoyances resolved and improved except..... the metallic noise at the end of the stroke while I maneuver as if there was something not fixed well, to this were added two more always from the front axle: when the car is hot a creaking noise when the wheels are turned and a sort of ugly and strong resonance that is always hot when maneuvering, for example when parking.
The workshop kept the car for three weeks to try to resolve these problems, they say they also changed the power steering oil, but they were unsuccessful, despite making the foreman hear the noises as soon as he arrived, despite sending him the videos showing the noises (attached below), despite having specifically told them that it makes them especially when it is hot (about after 100km on the motorway plus or minus), according to them they were unable to reproduce them and they returned it to me as it was...you understand that I have completely lost faith in them.
What do you think could be due to this?
Metallic noise at the bottom of the stroke, present at the beginning of the video, not at the end, is barely audible
https://photos.app.goo.gl/GX4Zf6A13tFdzqQM8
Creaking noise when turning the steering wheel, audible a lot from the footwell
https://photos.app.goo.gl/hvZQ3t9AAxQPtzmv7
Clear metallic noise at bottom stroke
https://photos.app.goo.gl/tDePJdZCxcbAw2FT9
Noise as of something not fixed well at the end of the stroke (I'm not turning with force, normal force)
https://photos.app.goo.gl/NqJFsW18N3ybesoS7
Last but not least you can barely see it but the one in the frame is the front rim that moves by turning the steering wheel, all three problems are present, in order in the video:
- Creaking noise when steering (and slight noise of something not being properly secured) (about second 4, noise present since the power steering pump was changed)
- Metallic noise at the end of the stroke (around second 9, noise present since I picked it up the first time)
- “Resonance” noise clearly audible at the end of the video (around second 14, noise present since the power steering pump was changed)
Thank you for your help!
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