Evening all
My cars just been in for its MOT and it’s failed due to both ball joints being worn.
The car has done only 10k miles, never been tracked and isn’t driven hard as I’m too concerned that my driving skill doesn’t match the ability of the car
The technician that did the MOT was so surprised about the amount of play in them given the condition and mileage of the car, that he call Lotus to check if this was a known issue / there had been a recall…..
What makes this even more concerning is that the car had its 3rd service at the end of January and this wasn’t picked up as an issue and it’s done less than 300 miles since then. Is this not something that should have been picked up at the time?
Has anyone had a similar issue with ball joints wearing out well before their standard useable life?
Thanks
UPDATE:
Car has been with Bell & Colvill this morning there was a fair bit of interest as it's the first time they have seen this issue on an Emira.
It was explained to me that the reason it wasn't picked up during the 3rd service was because it was put on a 4 post ramp. Whilst the weight of the car is on the joints, you can't see any movement. However upon placing it on their 2 post ramp, the issue is clear to see. Graham, the Aftersales Manager indicated that, in light of this issue, they would now be looking to get all Emira's up on the 2 post ramp during services to check for this problem. There was also tech from Lotus HQ there who said he had see this issue one another Emira previously.
They agreed that the issue would most definitely have been present at the last service and within the warranty period (which ran out 23 days ago!) and would take the issue up with Lotus on my behalf to see if it can be repaired under warranty of via a good will gesture. Fingers crossed it can be sorted at no cost.
So far, I'm impressed with how B&C are handling the situation and a shoutout to Graham for how he's approaching.
UPDATE 2:
Just heard back from Graham and he’s confirmed that Lotus have accepted the claim, so it will be repaired under warranty. Clearly a great outcome because it’s not going to be cheap! Just waiting on the parts to come in which will hopefully be sometime this week. Top service from B&C
My cars just been in for its MOT and it’s failed due to both ball joints being worn.
The car has done only 10k miles, never been tracked and isn’t driven hard as I’m too concerned that my driving skill doesn’t match the ability of the car
The technician that did the MOT was so surprised about the amount of play in them given the condition and mileage of the car, that he call Lotus to check if this was a known issue / there had been a recall…..
What makes this even more concerning is that the car had its 3rd service at the end of January and this wasn’t picked up as an issue and it’s done less than 300 miles since then. Is this not something that should have been picked up at the time?
Has anyone had a similar issue with ball joints wearing out well before their standard useable life?
Thanks
UPDATE:
Car has been with Bell & Colvill this morning there was a fair bit of interest as it's the first time they have seen this issue on an Emira.
It was explained to me that the reason it wasn't picked up during the 3rd service was because it was put on a 4 post ramp. Whilst the weight of the car is on the joints, you can't see any movement. However upon placing it on their 2 post ramp, the issue is clear to see. Graham, the Aftersales Manager indicated that, in light of this issue, they would now be looking to get all Emira's up on the 2 post ramp during services to check for this problem. There was also tech from Lotus HQ there who said he had see this issue one another Emira previously.
They agreed that the issue would most definitely have been present at the last service and within the warranty period (which ran out 23 days ago!) and would take the issue up with Lotus on my behalf to see if it can be repaired under warranty of via a good will gesture. Fingers crossed it can be sorted at no cost.
So far, I'm impressed with how B&C are handling the situation and a shoutout to Graham for how he's approaching.
UPDATE 2:
Just heard back from Graham and he’s confirmed that Lotus have accepted the claim, so it will be repaired under warranty. Clearly a great outcome because it’s not going to be cheap! Just waiting on the parts to come in which will hopefully be sometime this week. Top service from B&C
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