Matt Windle promoted, says he wants to build more cars at Hethel

Hot off the presses!

Lotus has a new European boss – and he wants to build more cars at the firm's Norfolk factory | Autocar

Production at the brand's UK base could be broadened, says Matt Windle, potentially to include the Polestar 6

www.autocar.co.uk

 

[DerTheDer]

Yeah most CEO's and people up in the chain have staff read their email and prioritize them by importance, which means about 95% aren't even seen by the principle.

 

[Orchardbike]

Someone should have responded. As I mentioned, the MD/CEO sets the culture. If people think they can ignore customer letters, then that’s a company issue that will eventually infect the business. Exactly what we see at Lotus. ,

 

[cwfg]

You're assuming he actually got them. My experience writing to people at his level, and even our political representatives here in the U.S., is that their staffers intercept all incoming correspondence and decide which ones they're going to pass through to the person you wrote to... or not.

The only time (with companies) I've ever gotten any actual results back from the people I was writing to, was when I sent the letters to all the members of the Board of Directors and/or investor group.

Exactly this. I used to work with a CEO/Founder who later in the game would just pass all customer emails he received on to me (as head of product) to deal with. The trouble was, I was usually swamped and getting back to all of them was near impossible and I’d be lying if I said I didn’t ignore/drop a fair few. Having said that, we had a rockstar customer service team who were expected to pick up every single incoming CS request and reply within 4 hours and I also took note of everything that was written, even if I didn’t reply directly. It got fed back into the product somehow no matter what