I have been informed today by Lotus Customer Service that my Emira was shipped from the Factory in Hethel on the 31st Aug. As of today it has not arrived at the Lotus dealership. Has anyone experienced this type of delay in delivery of your car?
Emira Handover Issue
- Thread starter PeteH
- Start date
That's like a 3.5 hour drive from Hethel to Hampshire, no? Why would it possibly take 15 days? There certainly seems to be some miscommunication between CS and HQ. I'd be demanding some answers from your dealer for sure!
- Thread Starter
- Thread starter
- #3
My thoughts exactly. Have made my request for full explanation covering:
1) why Lotus were unaware that the car had not be delivered
2) where has the car been for the last two weeks
3) what is the rationale for the delay
They are contacting the transportation firm BCA to establish what has gone on here. I expect a call Monday.
Sounds familiar. I requested home delivery, but on the morning of delivery was told there had been a mix up and my car was sat in the car park at Hethel. Lotus ended up hiring me a car until they could carry out the PDI and deliver the car about a week later.
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- Thread starter
- #6
Car has now been delivered to local Lotus dealer so all good 👍
So... Where was it?
- Thread Starter
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- #8
I visited the Lotus dealer site on Saturday and they thought the car was in their holding facility awaiting PDI - this was confirmed yesterday
Emira Forum Images
Emira Forum Images
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