I help people buy EVs.
So one of the services my company provides is linking a customer with a “certified knowledgeable” sales person. The misinformation is incredibly bad at the dealership and people are often buying cars based on bad information about range, charging, etc.
So when someone wants say, a Cadillac Lyriq near their city, we’ll call and ask assessment questions to make sure the sales person has had their training (and remember it) before handing off the customer.
Many times, I simply can’t find anyone to pass our assessment in a 100 mile radius of the customer. It’s that bad. Most are googling very basic facts on the phone with us and still getting it wrong.
It’s why we also offer to educate the customer so they can be prepared before they get to the desk.