Hi,
I would first like to ask that commenters please keep to the question subject and not go off topic. -Thanks!
My 2024 I4 has a cacophony of panel noises that severely diminishes the experience of this otherwise amazing car. There are so many that I am not entirely sure where they are. I think that they are coming from the bottom of the dash (top of the footwell) and on top of the dash. Is seems that they are not coming from the infotainment screen.
I took the car to my dealer who stated (correctly in my opinion) that they could use tape/foam inserts to resolve. It seems they changed their tune after contacting Lotus and after three weeks of investigation stated that Lotus needs to replace and de-commission the offending panels with new. At the three week mark, I was told that they were still waiting for Lotus authorization to proceed. No time frame was given to get approval, let alone get and install the panels. Given many other posts of extracted wait time due to Lotus not being responsive I took my car back, which the dealer claimed would stop the authorization process which I was told was a California Law.
I did a bit of ChatGPT digging and found the following:
If the manufacturer is using the fact that the vehicle is elsewhere (but still in your possession) to deny or stop a warranty claim, that does not appear to be squarely supported by California Vehicle Code § 3065 / NMVB rules as a stand-alone justification.
The dealer stated that I could contact Lotus customer service to pursue. I first contacted Lotus UK and was able to talk to a very nice gentleman who said I have to contact Lotus US. I tried calling and the directory sent me to a voice message to send an e-mail to their mailbox. I did and after much time and several e-mails they state:
Hello Joshua,
Thank you for reaching out, again to Lotus Cars USA Customer Service.
We have responded to your previous submission case #00069069 on 08/28/2025 @7:42pm EST.
and #00069472 on 09/03/2025 @10:58pm EST.
We requested your VIN and the Lotus Dealership you are asking support for.
We are still in need of these details.
Once we received that additional information, we will forward your case to the corresponded Regional Technical Engineering Team to look into your inquiry
Requested information was provided and still no contact from Lotus US.
My opinion is that both the dealer and Lotus are giving me male cow droppings. I don't believe anything I was told to anywhere in the vicinity of correct.
Here are my questions:
1. Has anyone had success getting Lotus to approve a warranty for this issue? If so what was the process?
2. In the scenario that Lotus is not-responsive and I hire an attorney to lemon law, has anyone had to use this option and force (unfortunately) some action or replacement?
3. Has anyone had success using the tape and foam mitigation, if so any detailed info would be appreciated to understand how hard it is and does it work?
In closing (if by any chance Lotus is monitoring this wonderful forum) the car is so spectacular, just wish customer/dealer support matched the handling responsiveness of the car as well. And wish that the dealer would take charge without having resort to "alternative" methods to sort out.
Thanks again.
I would first like to ask that commenters please keep to the question subject and not go off topic. -Thanks!
My 2024 I4 has a cacophony of panel noises that severely diminishes the experience of this otherwise amazing car. There are so many that I am not entirely sure where they are. I think that they are coming from the bottom of the dash (top of the footwell) and on top of the dash. Is seems that they are not coming from the infotainment screen.
I took the car to my dealer who stated (correctly in my opinion) that they could use tape/foam inserts to resolve. It seems they changed their tune after contacting Lotus and after three weeks of investigation stated that Lotus needs to replace and de-commission the offending panels with new. At the three week mark, I was told that they were still waiting for Lotus authorization to proceed. No time frame was given to get approval, let alone get and install the panels. Given many other posts of extracted wait time due to Lotus not being responsive I took my car back, which the dealer claimed would stop the authorization process which I was told was a California Law.
I did a bit of ChatGPT digging and found the following:
If the manufacturer is using the fact that the vehicle is elsewhere (but still in your possession) to deny or stop a warranty claim, that does not appear to be squarely supported by California Vehicle Code § 3065 / NMVB rules as a stand-alone justification.
The dealer stated that I could contact Lotus customer service to pursue. I first contacted Lotus UK and was able to talk to a very nice gentleman who said I have to contact Lotus US. I tried calling and the directory sent me to a voice message to send an e-mail to their mailbox. I did and after much time and several e-mails they state:
Hello Joshua,
Thank you for reaching out, again to Lotus Cars USA Customer Service.
We have responded to your previous submission case #00069069 on 08/28/2025 @7:42pm EST.
and #00069472 on 09/03/2025 @10:58pm EST.
We requested your VIN and the Lotus Dealership you are asking support for.
We are still in need of these details.
Once we received that additional information, we will forward your case to the corresponded Regional Technical Engineering Team to look into your inquiry
Requested information was provided and still no contact from Lotus US.
My opinion is that both the dealer and Lotus are giving me male cow droppings. I don't believe anything I was told to anywhere in the vicinity of correct.
Here are my questions:
1. Has anyone had success getting Lotus to approve a warranty for this issue? If so what was the process?
2. In the scenario that Lotus is not-responsive and I hire an attorney to lemon law, has anyone had to use this option and force (unfortunately) some action or replacement?
3. Has anyone had success using the tape and foam mitigation, if so any detailed info would be appreciated to understand how hard it is and does it work?
In closing (if by any chance Lotus is monitoring this wonderful forum) the car is so spectacular, just wish customer/dealer support matched the handling responsiveness of the car as well. And wish that the dealer would take charge without having resort to "alternative" methods to sort out.
Thanks again.
