Lotus of Bellevue / Park Place Ltd will refund all pre-order deposits on our waitlist, simply send an email to your Sales Associate requesting to cancel your pre-order. Only production orders placed with the factory where you specified your build and a factory order was placed in your name, and you paid the additional funds, those are not cancellable. Just like any other manufacturer. Should a hardship issue arrive prior to your production order arriving and you cannot take delivery of your ordered Lotus, please let your SA know of your situation and we will be happy to work with you after your vehicle arrives, I am certain there will be many buyers who would like to purchase your spec. - We are always happy to do our best to accommodate the needs of our customers.