Recent content by paulb

Shadow Grey :cool:

Latest Update - The "replacement" car was PDI'd and it PASSED! It's here and I love it. The home delivery from BCA was really slick, really good communications from them. Got a couple of extra options thrown in as well, homelink and a full black pack. I'd not test driven a car so was really...

Finally some good news (I hope). Lotus have found me another car v similar spec and it's coming next week. It's been difficult to make progress with them but finally found someone in Lotus who helped and responds to my messages. The only slight concern is this car hasn't been PDI'd yet. :unsure:

several days have now passed and there has been zero contact from Lotus - thinking i made the right decision

Yikes - I don't blame you - that's a ridiculous amount of problems for a new car. Mine was meant to be delivered last week and didn't arrive (failed power steering pump) - I've asked for my money back but so far several days later no proactive contact from Lotus.

I hope you're right - It does assume that Lotus will make contact with me and try to resolve the issue - I've got little confidence given their performance so far. fingers crossed

My grievance isn't that the car had a PDI issue - it's that they told me the evening before the car was on schedule for home delivery the next day and let me wait in all day for me to call them and find out it wasn't coming. Surely they should have a set process for when delivery is impacted due...

I'm not sure I describe them as willing and responsive. I was sat in all day waiting for my new car to arrive. Had to chase them twice to find out what was going on and that it wasn't coming. A few years back I had an Audi coming and that was late by a few weeks. I got a call in advance to tell...

I just wonder when they did the PDI surely not on the day of delivery? And why didn't they let me know it had failed and give me a revised date.

I think the thing that tipped me over the edge was not a single attempt at proactive contact to tell me the car wasn't arriving and I was waiting for in for it to arrive and then it seemed like it just wasn't that important to them to rectify. If it had failed a pdi and they'd called me with an...

I was hoping that would be the case which i why i slept on it overnight to give them some time to get a fix date - alas no - following my rejection i was told senior management would contact me with how to proceed. No contact received so far.

I'd still be amenable to try and salvage the situation but without any clear date on when the car might be fixed or any proactivity from Lotus it's a difficult one. Especially as they have received full payment and CS say it's 14 working days from request of refund to getting it....

My delivery date was Thursday 10th August - I spoke to Lotus customer care the day before at 16:30 enquiring on delivery times for my Emira. No such time could be given but I was told I would receive a call 1 hr before the car was to be dropped off. Nothing to worry about the car was booked in...

I had a conversation with Lotus Customer Care before ordering and they stated in writing "I can confirm any new deposit placed will lock the price in for the new Emira...." - I've sent them a screenshot of the conversation as I received the price rise email. I've had no response despite chasing...