I'm out - the cancellations thread
- Thread starter boozyjay
- Start date
BCA have been trained to rectify the most common issues likely to come up in PDI. Lotus staff are based on site at BCA to train and supervise the BCA team.
It would have to be a major issue to result in the car being sent back to Hethel to be rectified.
Unfortunately they probably think they are doing a faultless job
kratedisease
Emira Fanatic
hahaha......any dealer can get 10% OVER window sticker MSRP today.
emiraspain
Emira Addict
ok thats interesting, although I assume they are small issues indeed...seat belt, maybe some paint buffing ... but 6 weeks...
I dont believe the car could possibly still be there unless its a part missing and thats unlikely as they are shipping cars each day.
Id be emailing mr W..or someone no?
Common with pads with a high amount of metallic content in wet weather.
Pads basically bond to the rotor and sheer when you get the car moving again. This also happens to Lotuses
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SmallerBaller
Emira Fan
Would this not be an issue with the carbon ceramics then?Common with pads with a high amount of metallic content in wet weather.
Pads basically bond to the rotor and sheer when you get the car moving again. This also happens to Lotuses
It's caused by corrosion (rust), carbon ceramics shouldn't rust.
I echo those sentiments, I doubt the same management will be in place in 12 months. Ive nothing against the boss, but he does not come across as a boss or someone who can control / fix / trouble shoot / get things right.... I dont know him, just reading and jumping to big conclusions based on interviews and appearances.
Now I think someone wants to see your incoming phone records....... hard to show whats not there though.
Let us know how you get on with your refund..... quite shocking what they have done to you.... Things like this put even more doubts in others minds!
He gets a carrot
He does not.
What about the CEO?
Just making another point here. Different factors can contribute to any business rise or fall. In the USA the really only mid engine sports car is Emira, C8, and Cayman. Only two of those have a manual. Having extraordinary demand and having resources are two really strong factors in whether a business can scale. And whether a business has room to make mistakes and still scale. I believe Lotus has this indicative of USA and worldwide deposits and of course Geely cash. Sometimes positioning with a strong product trumps service or experience. A lot on this thread is about shortcomings. I hope everyone thinks this is a positive. I agree though, Lotus has yet to parlay this.
Lotustoronto
Emira Addict
Oh I don't think so.... 100% they do not sleep well at night knowing what a disaster the production had become.
They won't even let Journalists test out the final product out of fear. Believe me, they are fully aware, they just didn't have the right people from the beginning and what we are seeing is the result. Geely or someone will figure it out and remedy the situation, the question is will they do it in time to save the ship.
Lotustoronto
Emira Addict
@Mike - Sorry to hear about that terrible CS on the Emira delivery. Truly shocking, but unsurprising from a company that has delivered 100 cars directly to customers for the first time in its 70 year history. Someone was going to feel the growing pains, unfortunately it was you. Keep us posted how the refund experience goes.
My vantage would do this in under a week… happened a lot then I just learnt to move the car after it had been wet.
never ripped the pads off but did sometimes tear up my gravel drive when I drove off with one wheel not turning!
Geez, gotta say, that's a new one to me. Sounds brutal.
It's pretty sad when early depositors, forum moderators, and self-proclaimed super fans are all at the point of frustration that we're considering cancelling our orders and/or never buying a new Lotus again. It's really sad... I was so.. SOOOOOO excited when the Emira was announced (clearly), but that excitement has burned out quite a bit (almost entirely at this point). There are times when I blame myself.. thinking it's because I'm too obsessed and spend too much time on the forums talking about it everyday.. but then I hear everyone else's stories and it really bums me out. Lotus had such a great opportunity to rebrand themselves and launch the Emira properly, but it's been a let down this past year. One thing after another. Better comms could have gone a long way... maybe even had us overlook the detuned powertrain, lack of options on the First Editions (color palette, ADAS, interior features, etc), mediocre reviews and endure the continued delays... but here we are. Delays and zero communication (especially to North American buyers). My dealer won't even get back to me on updates (likely because he has none). There is no way NA production is starting this month and no way we'll actually see deliveries in March and it really sucks. If early order customers are treated like this, I can only imagine how painful warranty work, recalls, and servicing in general will be. I'm strongly considering other options, but most mean paying a lot more and giving up the manual transmission that I really want.
emiraspain
Emira Addict
[Moderator - Removed paragraph commenting on off-topic posts above. These are now dealt with.]
I would say from a business point of view, with the model Lotus have chosen of releasing the first car with everything on it, it would be a terrible idea to let people change to the base edition and I certainly would not allow it if I were them. Imagine, people found out the Kef sound system is pretty awful and the seats are at best average, why then are we paying 15-17k extra for them?? Obviously at that point, many MANY people including myself would love to swap to a base edition and save this money, by getting none electric seats, maybe more comfy, and a normal stereo, which cant be much worse.
However, again, from Lotus's point of view, the cash cow of the FE would fall apart and there would be so many people switching their whole profit model would collapse. Hence, is it so hard to understand that they cant let anyone change, as if they let one person change, be they legacy, be they newby, be they polite and never bother anyone, or someone who calls CS every 2nd day, it would potentially lead to hundreds of requests to change. Bad business practise.... you're in or you're out (I dont know where I am, but one rule for one and another for others is good with me).
Finally, I guess 10% of people who have ordered an Emira are on here or have passed through here, maybe 2 3 or even 5% are regularly on here. And if you weren't on here, you would have far less of a sounding board to shout at and not many would listen to you. Hence, your complaints (and mine) would fall on deaf ears, your wife could not give a xxxx, just as the upper management and head of lotus CS dont. This would possibly mean that in many cases you just accept the delays and lack of communication and await your car patiently, or CANCEL.... But without all the crap flowing through here, perhaps there is less likelihood of cancelling? Here is a place for anger and frustration to fester... and it makes it worse. Its like going to prison... you meet more bloody criminals, worse than yourself.. haha
I estimate, from this forum quite a few will / have cancelled, be interesting to know the actual number... maybe not more than 10-15% in reality and perhaps as low as 5%? Away from here perhaps there are even less cancellations, or maybe more now with interest rates..... Just saying, being on here I think its more likely you will be OUT..... but I dont think you can be in and out, have your cake and eat it. Speaking of which, my italian neighbour, cross fit champion (female) brought me some cake from her local home town...if anyone wants it, there is almond essence present and if there is one thing I dislike more than the yaris GR and Alpine, its almond essence.
I would say from a business point of view, with the model Lotus have chosen of releasing the first car with everything on it, it would be a terrible idea to let people change to the base edition and I certainly would not allow it if I were them. Imagine, people found out the Kef sound system is pretty awful and the seats are at best average, why then are we paying 15-17k extra for them?? Obviously at that point, many MANY people including myself would love to swap to a base edition and save this money, by getting none electric seats, maybe more comfy, and a normal stereo, which cant be much worse.
However, again, from Lotus's point of view, the cash cow of the FE would fall apart and there would be so many people switching their whole profit model would collapse. Hence, is it so hard to understand that they cant let anyone change, as if they let one person change, be they legacy, be they newby, be they polite and never bother anyone, or someone who calls CS every 2nd day, it would potentially lead to hundreds of requests to change. Bad business practise.... you're in or you're out (I dont know where I am, but one rule for one and another for others is good with me
).Finally, I guess 10% of people who have ordered an Emira are on here or have passed through here, maybe 2 3 or even 5% are regularly on here. And if you weren't on here, you would have far less of a sounding board to shout at and not many would listen to you. Hence, your complaints (and mine) would fall on deaf ears, your wife could not give a xxxx, just as the upper management and head of lotus CS dont. This would possibly mean that in many cases you just accept the delays and lack of communication and await your car patiently, or CANCEL.... But without all the crap flowing through here, perhaps there is less likelihood of cancelling? Here is a place for anger and frustration to fester... and it makes it worse. Its like going to prison... you meet more bloody criminals, worse than yourself.. haha
I estimate, from this forum quite a few will / have cancelled, be interesting to know the actual number... maybe not more than 10-15% in reality and perhaps as low as 5%? Away from here perhaps there are even less cancellations, or maybe more now with interest rates..... Just saying, being on here I think its more likely you will be OUT..... but I dont think you can be in and out, have your cake and eat it. Speaking of which, my italian neighbour, cross fit champion (female) brought me some cake from her local home town...if anyone wants it, there is almond essence present and if there is one thing I dislike more than the yaris GR and Alpine, its almond essence
.
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Oh, the dilemma.
I've been on this journey since the launch at Goodwood 2021 - when stocks were sky high, interest rates were rock bottom and everyone was on cloud-nine after emerging from the doomsday of Covid. Life was good and the sun was beating down on that Seneca Blue Emira sitting on the 'headline' Lotus stand with a price tag 'starting from £59,995.
I was 'all in' from the minute I saw it and hastily placed my deposit whilst cursing my better half for not wanting to come on the first day of Goodwood, as I knew I'd now already be in a queue of other earlier depositors.
TIme moved on and the excitement grew in anticipation that I would own this stunning car by late summer 2022.
We then got the figures for the FE, and at £75k I had to swallow hard to accept my unrealistic hope that it might have been closer to £69,995. But hey, an extra £5k on finance is no problem, I thought, because that would only be a few quid extra.
Then we get the on the road price....ahh that suddenly makes the car £3k more and yet again you're too deep into the journey to bail.
Fast forward a bit and suddenly you get the eagerly awaited call that you're one of the lucky few to 'lock in' your spec for the much anticipated production of your car and suddenly the cost goes out of the window again. After all, you're lucky to be getting it because they are sold 2 years into the future.
From memory, the 'lock in' timeline gave you a matter of days to confirm your binding spec and another £3k to show your willingness to proceed, but hey, it's just exciting to be on the home straight, right?
Spec gets locked in and I choose the launch spec, almost to the final nut because no one has even seen any of the other colours and I don't want to balls it up and choose the wrong one!
Promises then come and go that we'll see different colours and that we can all believe that Magma looks just like the burnt orange, or bright red, or tri-colour Alfa red on the configurator, and so on, but I still want this car as much as when I first saw it.
Friends are now asking me if I'm really buying a Lotus and 'why isn't it here by now?' But I dismiss it and explain that it's coming soon!
Goodwood 2022 then reignites the flame as I can finally see the Emira in different colours and I'm happy that I chose the Seneca blue but a quick visit to the stand host reveals that due to 'production delays' by car will now not be with me until November 2022
I'm still buzzing at this point, even if I was a bit annoyed by the delay.
Despite the costs spiralling and the dates shifting, the world starts to become a different place and suddenly the investments that were doing well, are now not, and the word on the street is that a recession is coming.
More promises come and go from Lotus, more delays, more increases in interest rates come thick and fast and I haven't even driven the car yet!
Finally, I get a test drive. It's at Rybook in Bristol and I'm the first person to drive the car. I instantly fall in love with it when I see it again and all my doubts and and reservations are abated. I can't wait for to get my full 45-60 mins behind the wheel, even though it's touring spec and not my ordered sport setup - Rybrook were great and very helpful but it's the first time I've had a test drive where I was sat in the passenger seat for the first 5-10 minutes, but who cares as long as I enjoy the drive when I get my turn? Well, when I got my turn, the test route was terrible. Start off from a pub carpark straight onto a a road full of speed bumps and then basically an A road and a motorway back to the dealer, all in about 20-25 mins. Wow!
The car didn't disappoint at all and, although it was tour spec which was a bit soft for me, I gave it a glowing review and because I'm not a quitter and I actually tried to gleam the best out of the route (in my head) to convince myself that 18 months of waiting was not wasted.
More time passes and more delays. Reviews are so-so, people are getting fed up with the ever moving goal posts and I've also cross shopped other cars as 'I'm not going another summer without a nice car to enjoy.'
And here we are now. TomE has basically declared that he might cancel the order and never buy a Lotus again, people are waiting at home for deliveries that don't even turn up, Emiraspain sold out for a small £6k profit
, die hard early-depositors are dropping like flys, about 10-15% of the delivered UK cars are on the market or have been re-sold and we're hearing about seat belts failing on the first day amongst other unacceptable 'teething issues'
So for me, I'm not out yet but it's just the wind stopping the door from closing behind me at this point.
I've got a 2nd test drive on Tuesday (shoot me down for taking 2 by all means) but its the sport suspension that I've ordered so I can't have come this far without exhausting all avenues.
I may be hooked again by Wednesday once I've taken another sniff of the Lotus drug, so watch this space....
I've been on this journey since the launch at Goodwood 2021 - when stocks were sky high, interest rates were rock bottom and everyone was on cloud-nine after emerging from the doomsday of Covid. Life was good and the sun was beating down on that Seneca Blue Emira sitting on the 'headline' Lotus stand with a price tag 'starting from £59,995.
I was 'all in' from the minute I saw it and hastily placed my deposit whilst cursing my better half for not wanting to come on the first day of Goodwood, as I knew I'd now already be in a queue of other earlier depositors.
TIme moved on and the excitement grew in anticipation that I would own this stunning car by late summer 2022.
We then got the figures for the FE, and at £75k I had to swallow hard to accept my unrealistic hope that it might have been closer to £69,995. But hey, an extra £5k on finance is no problem, I thought, because that would only be a few quid extra.
Then we get the on the road price....ahh that suddenly makes the car £3k more and yet again you're too deep into the journey to bail.
Fast forward a bit and suddenly you get the eagerly awaited call that you're one of the lucky few to 'lock in' your spec for the much anticipated production of your car and suddenly the cost goes out of the window again. After all, you're lucky to be getting it because they are sold 2 years into the future.
From memory, the 'lock in' timeline gave you a matter of days to confirm your binding spec and another £3k to show your willingness to proceed, but hey, it's just exciting to be on the home straight, right?
Spec gets locked in and I choose the launch spec, almost to the final nut because no one has even seen any of the other colours and I don't want to balls it up and choose the wrong one!
Promises then come and go that we'll see different colours and that we can all believe that Magma looks just like the burnt orange, or bright red, or tri-colour Alfa red on the configurator, and so on, but I still want this car as much as when I first saw it.
Friends are now asking me if I'm really buying a Lotus and 'why isn't it here by now?' But I dismiss it and explain that it's coming soon!
Goodwood 2022 then reignites the flame as I can finally see the Emira in different colours and I'm happy that I chose the Seneca blue but a quick visit to the stand host reveals that due to 'production delays' by car will now not be with me until November 2022
I'm still buzzing at this point, even if I was a bit annoyed by the delay.
Despite the costs spiralling and the dates shifting, the world starts to become a different place and suddenly the investments that were doing well, are now not, and the word on the street is that a recession is coming.
More promises come and go from Lotus, more delays, more increases in interest rates come thick and fast and I haven't even driven the car yet!
Finally, I get a test drive. It's at Rybook in Bristol and I'm the first person to drive the car. I instantly fall in love with it when I see it again and all my doubts and and reservations are abated. I can't wait for to get my full 45-60 mins behind the wheel, even though it's touring spec and not my ordered sport setup - Rybrook were great and very helpful but it's the first time I've had a test drive where I was sat in the passenger seat for the first 5-10 minutes, but who cares as long as I enjoy the drive when I get my turn? Well, when I got my turn, the test route was terrible. Start off from a pub carpark straight onto a a road full of speed bumps and then basically an A road and a motorway back to the dealer, all in about 20-25 mins. Wow!
The car didn't disappoint at all and, although it was tour spec which was a bit soft for me, I gave it a glowing review and because I'm not a quitter and I actually tried to gleam the best out of the route (in my head) to convince myself that 18 months of waiting was not wasted.
More time passes and more delays. Reviews are so-so, people are getting fed up with the ever moving goal posts and I've also cross shopped other cars as 'I'm not going another summer without a nice car to enjoy.'
And here we are now. TomE has basically declared that he might cancel the order and never buy a Lotus again, people are waiting at home for deliveries that don't even turn up, Emiraspain sold out for a small £6k profit
, die hard early-depositors are dropping like flys, about 10-15% of the delivered UK cars are on the market or have been re-sold and we're hearing about seat belts failing on the first day amongst other unacceptable 'teething issues'So for me, I'm not out yet but it's just the wind stopping the door from closing behind me at this point.
I've got a 2nd test drive on Tuesday (shoot me down for taking 2 by all means) but its the sport suspension that I've ordered so I can't have come this far without exhausting all avenues.
I may be hooked again by Wednesday once I've taken another sniff of the Lotus drug, so watch this space....
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