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mwindle at lotuscars.com

£5k Lotus deposit back, £16k Ducati DesertX joined the bike fleet, man-maths in action.

I e-mailed a very polite complaint to Matt Windle direct and got a call from Fraser Gillespie shortly afterwards, deposit money in my bank account that pm.

Harry got to make changes with no delay. Bit of an own goal for Lotus given they would have known all their non-VIP customers would see this and wonder how hard it really is to fit a different set of wheels for example.

The even better news is it arrived in time to part fund my new Ducati DesertX that arrived this morning.

I think that must be my order I cancelled - identical spec and delivery slot incl the silver wheels. As others have said, you can still see the engine with the privacy. B&C suggested it was tinted film you could remove - but I thought it was the glass itself that was tinted, not sure if others...

For those waiting for deposit returns who have closed credit card accounts. I dropped Matt Windle an e-mail this morning expressing my frustration, in the politest terms I could muster. I had a pretty much instant response, followed up with a call - they requested a bank account and driving...

There's a bunch of us that have a specific issue that the cards/accounts we used to pay the deposit no longer exist - in my case because the card issuer ended their arrangement with the card service company. Lotus could simply refund to a different account following whatever ID/compliance...

Can we persuade Nikki to provide some much needed customer care training to Lotus?

Good luck getting your deposit back. It seems likely that a group of us will need to appoint lawyers after New Year, I'm getting knowhere with CC. I'm hoping direct contact with Matt Windle will help.

Be warned - if you do cancel you'll get your deposit back "soon". "Soon" being a gap between two non-simultaneous events that only Stephen Hawking could explain.

That was a good day, have always liked a white dialed Rolex. At the other end of the spectrum, my Studio UnderdOg "Strawberries and Cream" arrived yesterday. Really nice fun watch - twice the price of the Omega Landfill (sorry, "Moonswatch") but in my opinion at least ten times more honest.

Last week (14 Dec) Bonhams auctioned a whole collection of 60's to early 80's Heuer's in really good condition, from a motorsport collector. I'm no expert but looks like they got good prices for these and generally strong bidding for the other lots (the results are on their website). Clearly...

Looks like you live near me - maybe we need to get a Hethel-bound raiding party organised "if you can't pay we'll take it away" style. Anyway, back to the seat/bad back discussion........

I agree - all my interactions with them have been polite. By the way I'm not suggesting theyre going bust given the Geely ownership - but its a worrying sign when businesses dont refund people promptly.

Lotus has my £5k in its bank account - it could transfer it to my bank account in minutes, but has chosen not too, repeatedly. It could send me a cheque if it wants to go old school. The closed credit card account is a complete red herring - they just need to make sure the money is returned to...

Tomorrow I will be two weeks into my attempts to get my deposit back. Comms with Lotus have been frustrating to say the least. There seems to be a clear plan to delay repayments as much as possible - a classic failing business red flag. Given the Geely ownership they surely can't be so...

Thanks Tom - thats a great option To be fair, they promised action on monday so I'll hold off until then.

It was a somewhat tongue in cheek comment - I'm still trying to get over how Lotus managed to launch a new model with a boot lid that dumps last nights rainfall into the engine bay.

Maybe we should ask Harry to have a word with them. He seems to be their brand ambassador.

I spoke to Lotus CC again today - they say they have a weeks backlog of cancellations to respond to and say they will be working the weekend and promised to get to me on monday. They did find the time to send an e-mail asking me why I cancelled though, so we are clearly being "cash flow...

Its important to remember its your money they are returning. Providing they can prove they are giving the money back to the person who gave them the money they have nothing else to worry about.

The Artura might not be perfect, but its light years ahead of the Emira.

Yikes - that’s not good. Maybe I do need to fire up the lawyers. The FCA justification sounds pretty bogus - all they need to do is make sure the funds are returned to the person who paid the deposit, that’s it.

Thanks - that makes a lot of sense re the commission. The old card company just have a contact centre dealing with card closures, so not the most helpful people. I’ll keep plugging away at Lotus CS.

Any other cancellers having a problem getting their deposit back? I decided to cancel last week after my test drive and have called 4 times to move the deposit return on - the credit card account I used to pay the deposit no longer exists, the provider switched suppliers and closed all the...

The demo car is nimbus and isnt as bad on the orange peel, put it still has poor finish on the wings and its quite noticeable on the black roof. It seems to be a common issue that B&C say they have raised with Lotus - i can see people rejecting cars if its as bad as the verdant customer car.

Had my test drive at B&C earlier. Nothing new to report on the drive - it was exactly as I expected from reading everyone elses impressions. The red interior is already looking a bit well used and shiny which was disappointing. There was a green verdant customer car awaiting collection in the...

For the Emira maybe we could get Seiko to design something for the V6 cars and Sinn for the AMG.

Yes - to the shop in Frankfurt. I need to find an excuse for a business trip.

Close relations for sure. Must get myself another next time I'm in Frankfurt.

Oh you want a Sinn thread?

God its sad that I knew that - I need to get out more! I see we need a knife thread now though.

Those lumed numbers look very Longines?

Back on topic - I've just had the call, I'm now Jan build, Feb delivery from Oct build/Nov delivery. The CS lady was still keen to complete the ful script - and was insistent I was still "one for the first 300", watever that means.

I'm going with a Chopard or possibly Grand Seiko as a guess for Leonards new piece.

Its the reality of the world, Harry has more buying power than us, he's pretty much a Lotus ambassador, so gets favourable treatment. Porsche and Ferrari have VIP customers who get preference on allocations of new models, as do Rolex and Patek etc.

Who can forget Delia's "lets be avvin yerr!" moment - must be on YouTube somewhere. Completely trollied.

Excellent - great to see a positive story. How much was the scale model and are they available in all the colours?

Must have been the 42nd car off the line.